Service Agreement

1. Bookings & access

• Appointments are booked through our online scheduling system. Your booking confirms the service, price, date, and time.
• Our services are mobile. You agree to provide safe access to the vehicle and, where required, access to water and/or electricity at the service location. If utilities aren't available, let us know when booking so we can come self-contained.
• Please remove personal belongings and valuables from the vehicle before your appointment. We are not responsible for personal items left inside the vehicle.

2. Cancellations & rescheduling

• You may reschedule or cancel free of charge up to 24 hours before your appointment.
• Cancellations with less than 24 hours' notice, or situations where we arrive and cannot access the vehicle, may be subject to a cancellation fee of up to 50% of the booked service.
• Weather: exterior services may be rescheduled by us at no charge if conditions make quality work impossible. We'll contact you as early as we can.

3. Vehicle condition & pricing

• Listed prices reflect vehicles in average condition. Vehicles requiring significant extra work — excessive pet hair, biohazards, heavy staining, mold, or extreme soiling — may be subject to an additional charge. We will always tell you and get your approval before proceeding.
• We reserve the right to refuse service for vehicles presenting health or safety hazards.

4. Pre-existing damage

• We inspect vehicles before starting and may document pre-existing damage (scratches, dents, tears, stains, worn surfaces) with photos.
• We are not responsible for pre-existing damage, or for wear that becomes visible once dirt and grime are removed (e.g., faded trim, scratches previously hidden under dirt, fragile or aged components).
• Any concern about damage believed to be caused during service must be reported to us within 24 hours of service completion.

5. Ceramic coating services

• Coating durability ratings (3-year, 5-year, lifetime) are manufacturer performance ratings and depend on proper aftercare.
• Aftercare requirements will be provided at the time of service (including cure-time washing restrictions). Failure to follow aftercare may void coating performance expectations.
• Coatings protect paint but are not a guarantee against rock chips, collision damage, improper washing, or deliberate damage.

6. Satisfaction & liability

• If you're not satisfied with a service, contact us within 24 hours and we will make it right where reasonably possible.
• To the maximum extent permitted by law, our total liability for any claim related to a service is limited to the amount paid for that service.

7. Payment

• Payment is due upon completion of service unless otherwise agreed in writing.
• Prices are in Canadian dollars and subject to applicable taxes.

8. Photos & media

• We may photograph our work (before/after) for quality records and marketing. License plates and identifying details are blurred or excluded on request — just let us know.

9. Contact

Questions about these terms? Email us at info@gleamnglamdetailing.ca.